Contact Us – Hillcrest House

Contact Hillcrest House Nursing Home

We strive to offer quality care and accommodation in a relaxed atmosphere where the individual needs and requirements of our residents are paramount.

We welcome your enquiries and look forward to working with you to meet your nursing, residential or respite care needs

Hillcrest House Nursing Home
Barbican Road
East Looe
Cornwall PL13 1NN

Looe (01503) 263489 / 265151

Email:

enquiries@hillcrestlooe.co.uk
accounts@hillcrestlooe.co.uk

Hillcrest House - Coronavirus: visitor guidance - Updated 8.3.2021

Following government guidance all residents able to come to the garden room may have visits from 1 named visitor, as long as the visitor tests negative on the nose & throat swab they may visit without a screen if they wish. If the resident is bed bound and unable to come to the garden room, you can book an appointment to visit in the residents room. Again, this is 1 named visitor and is only available without a screen.

For all visits the government have said that visitors should follow the same PPE protocol followed by staff which will be a mask, gloves and an apron all provided by us. You should arrive 45 minutes prior to your appointment time to enable testing and the wait for the result. Vaccines are not compulsory for visiting however we would advise all our visitors not yet vaccinated to accept a vaccine as soon as you are invited. We need time between visits to ensure thorough cleaning is carried out so please arrive and depart promptly for all visits. Unfortunately, we are not able to offer drinks whilst you are waiting for your visit, but please feel free to bring your own and perhaps a book to read.

Due to the time and staff resources required to achieve the visiting we must still restrict the frequency of visits to enable everyone who wants to visit to do so. Please be patient with the staff when making bookings as we are doing our best to accommodate everyone safely. We are very pleased we have managed to continue with restricted visiting during lockdown. I would like to thank the staff who have made this happen. We realise how important this is to both residents and their visitors. We hope this new guidance will improve everyone’s time together and look forward to the future when hopefully visiting becomes free access again.

We are still able to offer virtual visits which many residents have found very good, especially as you do not need to wear any PPE/masks and are able to see their relative’s home, family, pets etc.

Thank you all for your support, please ring to book appointments between 9-5 Mon-Fri or Saturday 9-12. The staff do not have access to the paperwork outside of these times. Of course, End-of-Life visits will continue, and you just need to contact the managers to arrange this should they sadly be required. Should we have an outbreak we must cease all except end-of-life visits.

Registered Managers.

Best Wishes
Hillcrest House

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