Contact Us – Hillcrest House

Contact Hillcrest House Nursing Home

We strive to offer quality care and accommodation in a relaxed atmosphere where the individual needs and requirements of our residents are paramount.

We welcome your enquiries and look forward to working with you to meet your nursing, residential or respite care needs

Hillcrest House Nursing Home
Barbican Road
East Looe
Cornwall PL13 1NN

Looe (01503) 263489 / 265151

Email:

enquiries@hillcrestlooe.co.uk
accounts@hillcrestlooe.co.uk

Hillcrest House - Coronavirus: Visiting information: -

We all know how important family & friends visits are to our residents and we look forward to the time when we can return to open visiting. Due to the impact of Covid-19 all care homes must follow guidance from the government to facilitate visits for residents that are as safe as possible. This guidance is changing frequently, and we always advise you to contact our admin team for the most up to date visiting policy. They are available Mon-Fri 9am-5pm and Sat 9am-12noon.
This is a summary of our current policy, and we thank staff for helping to keep visits going over the pandemic and visitors for your support and understanding.
Government guidance is that residents may have 5 nominated regular visitors. Once these 5 people are named they should not change except in exceptional circumstances.
All visits (except end of life) must be pre-arranged, preferably a few days or more in advance and no less than 24 hours prior to the appointment. Please telephone to make appointments during the office hours stated above. Staff will not have access to the necessary paperwork outside of these times. End of life visits may be arranged at any time through the managers or nurse in charge and are unrestricted.
Under the guidance residents may have a maximum of 2 visitors together and only 1 visit on any one day. Visitors must be prepared to have an LFT swab test on the same day as the visit. You can test yourself or we can test you 30 minutes before your visit. If you need advice on testing just ask one of our marvellous testing staff and they will show you what to do. If you test yourself, you must have access to a smart phone to show us the result. The test must be done on the same day as your visit.
We aim to provide 2 visits per week per resident at the current time; this is to allow the necessary checks and arrangements to meet our risk assessment. Wherever possible visits are from 9am-4pm (you need to be here 45 minutes earlier if you need a test here) between Monday to Friday. If you absolutely cannot visit during the week or Saturday morning we will try and accommodate you via one of the managers.
We also ask that all visitors have both of their Covid jabs. If you have not had your Covid jabs please explain your reason to the testing staff or admin staff so we can understand why. Vaccines are not at the moment compulsory however the government are making vaccines compulsory for staff in the near future and we would hope visitors will follow their lead unless you have a valid reason not to.
We send regular updates out to the nominated next of kin so if that’s not you please liaise with the next of kin for information (they can forward it by email) or contact reception for advice.
Visits are for up to 1 hour. Please inform reception when booking if you require a longer visit. This is to allow essential staff movement, cleaning and care to be given. Staff will not normally come into the room while you are visiting. Please do not wander round the home during your visit, if you need to speak with staff return to reception and they will find who you need.
Visits outside of the care home can now take place without the resident needing to isolate on return (except for hospital or high-risk visits) and residents being admitted from the community no longer have to isolate on admission. Please ask for full details.
If you have any requirements outside of these guidelines do ask to be put in touch with one of the managers who will do their best to accommodate you. We are always here for help and support however we cannot always accommodate you.
And finally, don’t shoot the messenger! We are just following the guidance to try to keep everyone safe. Please be kind. All people coming into and out of the care home pose some risk and outside visits for residents always carry some risk.
Thank you
Becky Pinnock
General Manager

Hillcrest House

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