Quality care and accommodation in a relaxed atmosphere where the individual needs and requirements of residents are paramount. Nursing Care, Residential Care, Respite Care, Short stay and a Specialist Dementia Care Unit in Looe Cornwall.


General Data Protection Regulation (GDPR) Privacy Notice (revised March 2019)



The General Data Protection Regulation (GDPR), which is an EU directive, came into force in May 2018 and is incorporated into UK data protection laws, so will apply even after the UK leaves the EU. The GDPR consolidates and strengthens current data protection safeguards as developed under the Data Protection Act 1998. The Information Commissioner’s Office (ICO) considers that if organisations are already compliant with the current data protection laws, they will most likely find it easy to comply with the GDPR.

Hillcrest House already has policies and procedures in place that meet the requirements of the Data Protection Act. This privacy notice which follows ICO guidelines, will show that the home, its staff and its Management team are serious about protecting personal information it collects and processes from its Residents, employees and others, and shows how we will succeed in doing this by providing an overview of our various policies and procedures.

This Privacy notice is a public document which is available to Residents and their families, staff and any third parties who might provide their personal information for any purpose, and in whatever ways, including on the homes website. The contents have been tailored to meet Hillcrest House’s individual requirements.

The following privacy notice is used in association with the policy on Protecting Personal Data under the General Data Protection Regulation.

1. Business details

This is the privacy notice of Hillcrest House Nursing Home.

Our home is registered and based on Barbican Road, East Looe, Cornwall, PL13 1NN.

Hillcrest House Nursing Home is registered with the Care Quality Commission to provide accommodation for persons who require nursing or personal care. It is also registered to provide services to those living with dementia and/or physical disabilities both over and under 65 years of age.

2. Aims of this notice

Hillcrest House Nursing Home is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations. We have listed the relevant documents in a later section (6) and we can make any of these available.

3. What personal information we collect about: a) Residents b) employees and c) third parties

1. Residents. As a registered care provider, we must collect some personal information on our residents, including financial information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, eg from enquiries or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed of.

2. Employees and volunteers. The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, like residents’ information, securely kept, retained and disposed of in line with data protection requirements.

3. Third parties. All personal information obtained about others associated with the delivery of the care service, including contractors, visitors, etc will be protected in the same ways as information on residents and employees.

4. How we collect information

The bulk of residents’, employees’ and thirds parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, eg when contacting the service through its website.

With residents, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans.

With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicants explicit consent to obtain all the information needed for us to decide to employ them.

All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.

Our website and databases are regularly checked to ensure they meet all privacy standards and comply with our general data protection security and protection policies.

5. What we do with personal information

All personal information obtained on residents, employees and third parties is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centred care service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.

6. How we keep your information safe

As already stated, the service has a range of policies that enable us to comply with all data protection requirements. Foremost are:

  • Access to Employee Data
  • Complaints
  • Computer Security
  • Confidentiality of Residents’ Information
  • Consent to Care and Treatment
  • Data Protection
  • Record Keeping
  • Information Governance under the General Data Protection Regulation
  • Protecting Personal Data under the General Data Protection Regulation
  • Safe Staff Recruitment and Selection
  • Service Users’ Access to Records 
  • Sharing Information with Other Providers.

7. With whom we might share information

We only share the personal information of residents, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of residents’ information is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, eg when providing a reference.

The only exceptions to this general rule would be where we are required by law to provide information, eg to help with a criminal investigation. When seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would ensure that the information provided is treated in strictest confidence.

Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.

8. How personal information held by the care provider can be accessed

There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request. (See the policies listed in No. 6 above.) The right to access includes both the information and any uses which we might have made of the information.

9. How long we keep information

There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations. 10. How we keep our privacy policies up to date The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.